mHelpDesk Payments Chargeback Guide

Chargeback FAQs

• What's a chargeback?

• What happens when I receive a chargeback?

• How am I notified that I have received a chargeback?

• What should I do if I receive a chargeback?

• What happens after I contest a chargeback?

• How do I see the status of my chargeback?

• What happens after I concede a chargeback?

• I would like more information on the chargeback reason code.

• How do I reduce my chances of receiving a chargeback in the future?

• Why is my account debited before I respond to a chargeback?

• Why is my account balance negative?

• What is WePay's policy on chargeback volume?

• I have already talked to the cardholder, and he is going to cancel the chargeback with his bank. Can you cancel the chargeback or make it go away?

• Can I reach out to the cardholder's bank?

• I have already issued a refund, so why did I still get this chargeback?

How to Challenge Chargebacks

• What documents do I provide for different types of chargebacks?

• I have submitted all my documents, so when will I know the status of the chargeback? And where can I check to see my status?

• How many days do I have to submit my evidence?

• Do I always need to supply evidence if I want to contest a chargeback?

Best Practices for Preventing Chargebacks

• General Guidelines

• Return Policy

• Physical Goods

Things to Look Out For

• Customer Indicators

• Transaction Indicators

Documentation to Contest Chargebacks

• Documentation Types

• Sample Documentation