Chargeback FAQsWhat's a chargeback?What happens when I receive a chargeback?How am I notified that I have received a chargeback?What should I do if I receive a chargeback?What happens after I contest a chargeback?How do I see the status of my chargeback?What happens after I concede a chargeback?I would like more information on the chargeback reason code.How do I reduce my chances of receiving a chargeback in the future?Why is my account debited before I respond to a chargeback?Why is my account balance negative?What is WePay's policy on chargeback volume?I have already talked to the cardholder, and he is going to cancel the chargeback with his bank. Can you cancel the chargeback or make it go away?Can I reach out to the cardholder's bank?I have already issued a refund, so why did I still get this chargeback?How to Challenge ChargebacksWhat documents do I provide for different types of chargebacks?I have submitted all my documents, so when will I know the status of the chargeback? And where can I check to see my status?How many days do I have to submit my evidence?Do I always need to supply evidence if I want to contest a chargeback?Best Practices for Preventing ChargebacksGeneral GuidelinesReturn PolicyPhysical GoodsThings to Look Out ForCustomer IndicatorsTransaction IndicatorsDocumentation to Contest ChargebacksDocumentation TypesSample Documentation
