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mHelpDesk Payments Chargeback Guide

mHelpDesk Payments Chargeback Guide

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Erin avatar
Written by Erin
Updated over a week ago

Chargeback FAQs

  • What's a chargeback?
  • What happens when I receive a chargeback?
  • How am I notified that I have received a chargeback?
  • What should I do if I receive a chargeback?
  • What happens after I contest a chargeback?
  • How do I see the status of my chargeback?
  • What happens after I concede a chargeback?
  • I would like more information on the chargeback reason code.
  • How do I reduce my chances of receiving a chargeback in the future?
  • Why is my account debited before I respond to a chargeback?
  • Why is my account balance negative?
  • What is WePay's policy on chargeback volume?
  • I have already talked to the cardholder, and he is going to cancel the chargeback with his bank. Can you cancel the chargeback or make it go away?
  • Can I reach out to the cardholder's bank?
  • I have already issued a refund, so why did I still get this chargeback?

How to Challenge Chargebacks

  • What documents do I provide for different types of chargebacks?
  • I have submitted all my documents, so when will I know the status of the chargeback? And where can I check to see my status?
  • How many days do I have to submit my evidence?
  • Do I always need to supply evidence if I want to contest a chargeback?

Best Practices for Preventing Chargebacks

  • General Guidelines
  • Return Policy
  • Physical Goods

Things to Look Out For

  • Customer Indicators
  • Transaction Indicators

Documentation to Contest Chargebacks

  • Documentation Types
  • Sample Documentation
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