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How can we improve Mhelpdesk?

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  1. Time Card for employee's. I would love the ability to have my staff use a time card or similar to punch in/out each day.

    I want the ability for my techs and other employee's to clock in/out everyday and make payroll at the end of the week so much easier to complete. I pay my technicians from when they leave their home in the morning until their last call is completed. Currently they complete a manual paper timesheet telling me the hours they worked each day, almost like a punch card. We confirm those start/end times based on their first and last calls of the day. I know I could create a service call ticket for each tech and use that as a punch…

    606 votes
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      Great news! We’re currently in the research stages of adding this feature. If you’re still interested – I’d like to learn more about what you need to ensure we build this the right way. Please email me at jen@mhelpdesk.com if you have a few minutes to chat your business and why you need this feature. I look forward to hearing from you!

    • Select multiple employees instead of teams

      The goal of this request would be to select multiple employees for the job instead of teams. The color code and teams starts to get a bit crazy trying to select the correct team. This way we could just check off multiple employees and it add it to each person's schedule.

      53 votes
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        7 comments  ·  Scheduling  ·  Admin →

        Product Team Update: Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

      • Sync Mhelpdesk and Quickbooks for Customer Updates

        Sync Quickbooks with Mhelpdesk to include existing customer updates. It can be time consuming to have to update customers in both products.

        135 votes
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          5 comments  ·  Quickbooks  ·  Admin →
        • Having to click X every single time.

          When hovering over a job on the calendar you HAVE to manually push the "x" to remove the pop-up schedule. This is very frustrating to the people in our office when we have to move quickly.

          98 votes
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            Product Team Update: Thank you so much for your feedback! This is definitely something we plan to resolve in our effort to improve the scheduling system. We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

          • Improve the SMS feature and set up!!!!

            While I know this issue has been implemented, I don't believe it was thought out very well at all! I was so excited about this feature however, when I noticed that it automatically checks the box for all 4000 + customers of mine to receive SMS reminders, I was a little confused. To me, you would ask the customer first if they want these reminders and then if so, check the box. Then to make matters worse, I see that the phone number it defalts the SMS message to, is the first number listed on the customers file - well,…

            21 votes
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              3 comments  ·  Customers  ·  Admin →

              Product Team Update: Thank you so much for your feedback! We definitely have plans to improve our SMS feature. We strongly encourage anyone who agrees with this idea to continue voting so we have a good list of users to reach out to when we’re ready to get the ball rolling on this – we’ll most likely be reaching out to everyone on this thread to gather more feedback as we make changes to this feature. Stay tuned!

            • Automatic QuickBooks Update Connector with AutoSync

              Since mHelpDesk claims to be tightly integrated then truly be integrated. Replace the current import QuickBooks under setting with and AutoSync connector that as soon as you create or update any data element should update instantly on QuickBooks instead of having to do batch updates. And possibly a data map screen to to identify and/or customize which data element get mapped to data field in QuickBooks.

              57 votes
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                2 comments  ·  Quickbooks  ·  Admin →
              • reporting on leads

                the ability to run reports on leads would be incredibly useful. for example, being able to see the value of estimates or jobs generated from leads (and run custom reports on leads sorting by date, status, etc)

                60 votes
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                  Product Team Update: Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                • Have the ability to add custom fields to the Invoice Template.

                  We have two locations in two different counties. Each county has a different tax percentage. Our accountant needs to know which county each invoice is at. If we had the ability to add a custom field with drop down selections we could select the location on the invoice so that when it goes to Quick Books the accountant would know which county the tax would be applied against.

                  147 votes
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                    under review  ·  6 comments  ·  Invoices  ·  Admin →
                  • Add the ability for customers to sign invoices from the customer portal.

                    Add the ability for customers to sign invoices from the customer portal. That way staff members to not have to meet with customer in person to get invoices signed on an iPad.

                    48 votes
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                      2 comments  ·  Customers  ·  Admin →

                      Thank you so much for your feedback!

                      We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                    • We would like the ability to sort work orders by appointment date.

                      We would like the ability to sort work orders by appointment date.

                      61 votes
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                        8 comments  ·  Scheduling  ·  Admin →
                      • Add phone number to Google Calander sync.

                        This was on the old forums so I'm not sure if you are still counting those posts or not but please could you add the customers phone number to the appointment details in the Google Calendar sync. Its much easier, especially on Android, to view the phones calendar, click on the appointment and click the customers phone number rather than having to open up the MHelpdesk app (Which won't work if you haven't got a data signal. See the other request for offline syncing!).

                        63 votes
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                          2 comments  ·  Scheduling  ·  Admin →

                          Product Team Update: Thank you so much for your feedback!

                          Great news! mHelpDesk is reviewing this feature. In the meantime, please enter the phone number in the description.

                          Also, our mobile app2 will have the offline mode feature… stay tuned!

                          Please contact our support team for more information (888) 558-6275 ext 2 or email happy@mhelpdesk.com. Thank you and have a great day!

                        • Add Log/Notes Tab Within Customers Section

                          We often communicate with clients outside a work order. Would be more productive to have a log/notes section within customers just as you do within work orders. Sometimes a single notes field does not work well when we would prefer to capture the time stamp of the note. Such a feature would allow sales staff and techs to coordinate within mHelpdesk rather than require a separate CRM.

                          61 votes
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                            12 comments  ·  Customers  ·  Admin →

                            Product Team Update: Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                          • Add Credit Card Swipe to mobile App

                            It would be absolutely AMAZING if we could process IN-PERSON (Swiped) CC payments from within the MHD mobile app.

                            It gets pretty darn annoying switching back and forth from the MHD app to Square/Paypal Here when you're finishing up with a customer. I think you should look into adding swipe processing for those of us linked up with Stripe/Authorize.net. Not only that, but you could even provide us with custom MHD credit card swipers. We'd totally pay for that, and it would just add to your brand recognition! (Although I'm not going to lie... it would be even cooler to…

                            46 votes
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                              4 comments  ·  Payments  ·  Admin →

                              Product Team Update: Hi All, thank you so much for your feedback! We have a question and would love to hear your thoughts – how would you feel about having credit card photo scanner instead of a swiper? It would require one less piece of equipment to carry around, and the photo scanning would instantly retrieve your customer’s CC info to process the payment. Take a look at how it would work here, and let us know your thoughts! http://www.cnet.com/how-to/scan-your-credit-card-instead-of-keying-in-number-for-purchases-in-ios-8/

                            • would like to see the Part number on the job ticket.

                              I would like to see the part number for the products and services on the job ticket. We pull supplies for a job by part number but with Mhelpdesk that is not on the ticket

                              16 votes
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                                Product Team Update:

                                Hi David,

                                Thank you so much for your feedback!

                                Great news! We are currently reviewing this feature. Thank you very much for your patience!

                                Have a great day! :)

                              • Bulk up the report (Hours Per Staff w/job information)

                                It would be extremely helpful to have both the Time Entry-on & Time Entry -off for each entry as well as the Job Title information. We want to track lunch breaks and exact time worked each day. Total Hours is not detailed enough. I checked custom report creation but the fields required and report specification options are just to limited.

                                17 votes
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                                  Product Team Update: Thank you so much for your feedback! Improving our reports section is one of our top priorities, and will be something we focus on once our new mobile app is out! In the mean time – We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                                • Limit Service Location field to 40 characters; the invoice associated with that service location does not syn with QB when longer

                                  We job cost in QB every job under a client. To do this we use Service Location as our quickbooks job, When we write a name longer than 40 characters, the service location syncs in QB and truncates. When we send the invoice or payment - it fails and requires us to go and edit each taking too much time.

                                  21 votes
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                                    1 comment  ·  Quickbooks  ·  Admin →

                                    Product Team Update: Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future! In addition – would a warning suffice? We have some users who may not be using quickbooks and need to have a long service location name.

                                  • Permit a Customer Search in the Leads Module

                                    Put a robust customer search in the Leads module so one can determine if the customer already exists with HD. If it does then jump directly to that customer and bypass the Leads module

                                    8 votes
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                                      1 comment  ·  Admin →

                                      Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                                    • 17 votes
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                                        Product Team Update: Thank you so much for your feedback! We strongly encourage anyone who agrees with this idea to continue voting. If this idea receives enough support – our product team will create a plan for this to be added in the future!

                                      • Quickbooks Class Request

                                        It would sure help me a bunch in our flow use with mhelp and my integration to QB if you could give me the CLASS Field in Mhelp so that my jobs could be exported with Class designated on jobs and invoices.

                                        40 votes
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                                          9 comments  ·  Quickbooks  ·  Admin →

                                          Product Team Update: Thank you for the feedback! This is certainly one of the features were plan on implementing for our quickbooks integration. Please continue to vote if you support this request, and stay tuned for updates on progress!

                                        • Seed this forum with your ideas

                                          UserVoice pro tip #1:
                                          Your customers are full of ideas, but people are more likely to contribute if they're not among the first. Add your own ideas now!

                                          3 votes
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