Can the online request form include customer/company name?

If it's an existing customer (who has already submitted a ticket through the form previously) submits a ticket through your online request form--Mhelpdesk will match up the first and last name with the right customer and automatically assign it to them when the ticket comes in.

If an existing customer/new customer submits a ticket through your online form for the very first time--Mhelpdesk will automatically assign the ticket to a customer called "None". Next to "None", there will be a button that says "Move to customer." From here, simply click on the "Move to customer" button and either assign it to a new customer or existing customer in your Mhelpdesk account. You'll only need to do this once for each customer. Next time, Mhelpdesk will assign it to the right customer automatically.

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