mHelpDesk is super excited about the release of mHelpdesk v2 (MHD2). We know on the surface it seems like we haven’t been doing any new development for the last several months. But rest assured we’ve been working 24/7/365 on development, and all our effort has been focused on re-engineering mHelpDesk. This is a complete redesign of our product and we pushed hard to officially release it as of March 2015. We’ll continue to be adding several exciting new features this year to create the most amazing software for your business.
This is a FIRST release so here is what you can expect:
Frequent Releases - We’ll continue to update the code base frequently to push out new fixes as fast as we can.
Possible Changes - We may identify better ways of doing something so don’t be surprised to see changes to the user-interface that are intended to improve things.
It’s Different - but for the better. We’ve really be striving to create a better user-experience for you. So if there was way to improve something in MHD1, we’re going to improve it MHD2. Don’t be too surprised when you see things moved around.
How To Get Started
Login using the url www.secure1.mhelpdesk.com
Bookmark this so you can get back in.
Below you’ll find a list of the most obvious changes. We’ll find a better way to maintain this list as we continue to release MHD2.
New ticket list written using AngularJS and Web Service
This change will increase the site performance
New ticket has responsive design which will show card layout on iPhone
New workflow - Ticket, Estimate, Invoice can be created independently. This will work better for businesses that require to have an estimate/quote before doing the job
New Lead Management module (navigate to Settings > Add Ons > Lead Management)
Ability to copy from Estimate to Invoice
Ability to copy from Estimate to Ticket/Work Order
Ability to copy from Ticket/Work Order to Estimate
Ability to copy from Ticket/Work Order to Invoice
New notes/logs module
Users can choose to show logs/notes all the time
Users filter/search logs/notes quickly
Added Status for Invoice that automatically change from Draft to Send to Paid
Added Status for Estimate that automatically change from Draft to Send when an estimate is sent out to customers
Ability to search Invoices by customer name on Invoice list
Ability to search Estimates by customer name on Estimate list
Ability to search Payments by customer name on Payment list
Ability to reset QB flags for Invoices/Payments
Updated batch action section - it only show the action when an item is selected
Ability to create ticket quickly
Just pick a customer and click next instead of filling out all required fields
Ability add items directly to Ticket/Work Order
Manager/Admin can see additional columns including Cost, Rate, Amount, and Tax
Ability to change customer on Ticket quickly
Ability to change status on Ticket quickly
Ability to add files directly on Ticket/Work Order tab
Adding Customer - contact section is now optional
Adding Service Location - contact section has been taken away
Ability to filter team/staff
Team/staff panel is hidden on iPhone to save space for the calendar view
Re-arranging all button options (most of them will be inside a down arrow button)
Be sure to follow us on all Social Media outlets:
And reach out to our Happiness team at any time:
1) Email us at firstname.lastname@example.org
2) Visit www.mhelpdesk.com and send us a chat between 9:00AM-6:00PM EST or leave us a note after hours and we'll get back to you in the morning.
3) Submit a ticket to http://forum.mhelpdesk.com
4) Call us between 9:00AM-6:00PM EST Monday through Friday at 1-888-558-6275 ext. 2