Keep accountability at an all time high with location tracking in our web and mobile applications!
On the Web
To enable location tracking on the web application, click into any address field in your mHelpDesk account. Address fields can be found in a customer profile, in your company settings, and your staff profile.
When you click into the address field, your browser will ask if you would like to enable location tracking (Screenshot A). Click on Allow. This will activate our predictive address technology and allow some of your changes in mHelpDesk to be stamped with your location.
On the Mobile Application
To enable location tracking in the mobile application, click on the More button in the bottom right corner of your app, then select Location Reporting (Screenshot B).
Select Report from this device (Screenshot C) to enable location tracking.
Location History on Mobile
To view the locations your device has recorded, go to More > Location History
This will display all of the location changes that your device has recorded on a map view.
Location History on Web
You can also find these location changes tracked on the Map in the web application. Check out this article about our Map feature in mHelpDesk for more details.
To see the location stamps specific to a job, open a job ticket in the mHelpDesk web application. Click on the tab in the top right corner of the job ticket (Screenshot F).
In the History section on the right side of the screen, you will see a location stamp on each entry (Screenshot F).