Updating your billing information in mHelpDesk and adding or removing user licenses can be done in a few simple steps!

Access Self Service Billing Portal

  • Click your name in the upper right hand corner of your mHelpDesk screen, next to your picture, to access your profile.
  • Click My Account in the drop-down menu.
  • Click Subscription from the left hand menu.
  • Next to the Billing Information section, click Edit.
  • Click on either the Subscription button or link
  • Click on View Details

Update Number of Users

Inside the Self-Service Billing Portal, you can add additional user licenses by clicking View Details (above) and adjusting the number of user licenses on your account, then clicking Apply.

Please keep in mind that if you are removing a user you will have to Revoke Access from mHelpDesk first, and then remove them on this page.

Update Billing Information

You can easily enter new billing information if your credit card details have changed, as below:

  • In the Self- Service Billing Portal, click the Payment Methods button.
  • Click Add Payment Method
  • Enter Payment Method details, click Create.
  • If you aren't changing your plan or adding users, and are just updating your credit card information, there won't be charges to your card. If you are changing your plan or adding users you will see the total amount reflected in the box below.
  • If you are just updating existing Payment information, click Edit next to the payment method you wish to update. Once updated, click Update. If there is a payment option, the checkbox will appear (as above).

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