On the way

Send your customers an SMS text message notification to let them know you're on your way.

Mike Bempah avatar
Written by Mike Bempah
Updated over a week ago

Need to update your customers quickly? No problem!

Let your customers know, in real time, when you are on your way to their job!

In the mHelpDesk mobile application, simply open an existing job ticket or lead, and select the "On the way" button (screenshot A).

Answer "Would you like to provide a time estimate?" (Screenshot B) based on your preference.

This will launch your phone's text message application (Screenshot C), which will look different depending on what type of device you're using. Press "Send."

That's it! You're on your way!

Did this answer your question?