What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is an additional security feature that requires you to verify your identity using a one-time verification code after entering your password.
Once enabled, you'll sign in using:
Your mHelpDesk email address and password.
A 6-digit verification code sent to your selected verification method.
This extra step helps keep your account and customer data secure.
Is 2FA Required?
No. 2FA is completely optional.
You can continue signing in with your email address and password just as you do today. However, we strongly recommend enabling 2FA to better protect your account and sensitive business information.
Available Verification Methods
When enabling 2FA, you can choose one of the following verification methods:
Email – Receive a 6-digit verification code in your email.
SMS (Text Message) – Receive a 6-digit verification code via text message.
You can update your preferred verification method at any time from your account settings.
How to Enable 2FA
Log in to the mHelpDesk Web App.
Click My Account.
Navigate to the Security section.
Turn on Two-Factor Authentication (2FA).
Select your preferred verification method (Email or SMS).
Verify your information.
Enter the 6-digit verification code to complete the setup.
Your account is now protected with an additional layer of security.
Benefits of Enabling 2FA
Protects your account from unauthorized access.
Adds an extra layer of security beyond your password.
Helps keep your customer and business information safe.
Reduces the risk of compromised credentials.
Simple and quick to set up.